Last updated: November 18, 2023

Your privacy is critically important to us. At Theatr, we have a few fundamental principles:

• We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
• We store personal information for only as long as we have a reason to keep it.
• We aim to make it as simple as possible for you to control what information on your account is shared publicly (or kept private), indexed by search engines, and permanently deleted.
• We help protect you from overreaching government demands for your personal information.
• We aim for full transparency on how we gather, use, and share your personal information.

Below is our Privacy Policy, which incorporates and clarifies these principles.

Information We Collect

We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:

• Basic account information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a Theatr account to provide a phone number, email address, and password, along with a username or name. You may also provide us with more information — like a profile picture — and it helps us find and recommend shows that might interest you later.
• Public profile information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a Theatr account, your username is part of that public profile, along with any other information you put into your public profile, like a photo or an “About Me” description. Your public profile information is just that — public — so please keep that in mind when deciding what information you would like to include.
• Content information: You might provide us with information about you in your published content (a reflection post or comment that includes biographic information about you, or any show info, media or files you upload).
• Credit Card/Debit Card/Bank Information: When you transact through Theatr, you may provide your Credit Card/Debit Card/Bank Information to purchase tickets as a buyer or receive payouts as a seller.
• Payment and contact information: There are various ways in which you may provide us with payment information and associated contact information. For example, if you purchase tickets as a buyer or receive payouts as a seller, we’ll collect information to process those payments and contact you. You’ll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you’ve made. You may also provide us with financial details to set up a payment integration, like the email address for your Stripe or PayPal account or your bank account information.
• Communications with us: You may also provide us with information when you respond to surveys and communicate with our team about a support question. When you communicate with us via form, email, phone, we store a copy of our communications.